General Terms & Conditions

Stock Reservations: No products will be held, reserved, or put aside unless fully paid.

Pick-ups: You can schedule a pickup 1-2 days prior. You can collect your order between 9:30-4:00 pm.
If you cannot collect items on planned day there will be a re-stocking fee as we cannot have orders sitting at the front of the warehouse for extended periods. 

Deliveries: 3 Days notice. 15km radius around our warehouse – $50 delivery fee. 25km radius from our warehouse $80 delivery fee, excluding city areas. All deliveries to city suburbs will incur a fee, depending on a quote from an external courier company. 

Returns: We will only return unopened/undamaged items within 30 days. All returns will incur a 20% restocking fee. Will not return anything with damaged or missing packaging. We will not return items that have been ordered incorrectly. We will not return items for change of mind. We will no longer return/refund/exchange any sinks. Any returns/cancellations of special-order items will incur a 20% handling fee, and will only be accepting returns if unopened/undamaged within 14 days. 

Service Warranty Requirements: Full name, best contact number, address, model number and photo of the appliance, detailed description of issue, proof of purchase, (if not purchased directly, who it was purchased through and copy of invoice) 

Non-Daniela Brands: All non-Daniela brand appliances, goes through the brands themselves. We are not responsible for other brands servicing.

Maintenance & Installation Tips

Please refer to the Product User Manual. Not following user manual instructions will immediately void warranty. Here are some additional tips for quick reference: