Maintenance & Installation Tips
Please refer to the Product User Manual. Not following user manual instructions will immediately void warranty. Here are some additional tips for quick reference:
Cooktops
Rangehoods
Ovens
Cookers
Dishwashers
Microwaves
Sinks
Tap Mixers
Cooktops
INSTALLATION TIPS
- Do not cut any bench without measuring physical product: Wrong size cutout in the bench will restrict glass from expanding.
- Do not use silicon on glass cooktops: Using silicon with the product will restrict glass from expanding.
MAINTANENCE TIPS
- Use stainless steel cleaners: Do not use harsh chemical cleaners as they can actually cause corrosion. Cleaners with chlorine or ammonia such as bleach will corrode the stainless steel. Even contaminated sponges and cloths can have the same affect. Ensure frequent cleaning as food residue left for extended periods can also cause this. However, do not use steel wool or any other similar items as they leave particles and will scratch the stainless steel. Steel wool and other abrasive cleaning pads can also lead to rusting of the stainless steel. Clean the product carefully with a damp cloth or warm soapy water as needed, wiping in the same direction as the grain of the stainless steel.
- Certain locations, such as areas with sea air can cause erosion of the stainless steel.
TROUBLESHOOTING TIPS
- Discoloured burners, caps, knobs: Do not put these in the dishwasher, or using harsh cleaning products. Use a soft detergent and warm water to clean all parts.
- Rust on trivets: Do not put trivets on cooktop when wet. They need to be completely dry before being put back otherwise this will develop rust on top of cooktops/under trivets.
- Stains: This is caused by overheating can cause oxidation of the stainless-steel cooktops. Using the wrong size pots on the wrong burner can cause decolorisation as the pot surface will reflect excessive heat back at the cooktop.
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Electric Cooktop Automatically Turns Off: Elements turn on and off to regulate the temperature. This is normal and expected of any electric cooktop.
- Electric Touch Control Panel Not Responding: Is there a “Lo” displayed on the control panel and the cooktop is not responding to any of the touch controls? This means the cooktop is locked. Press and hold the key symbol until you hear a beep and the ”Lo” disappears.
Rangehoods
INSTALLATION TIPS
- Use Correct Ducting Size: Incorrect ducting used will reduce suction, or damage motor due to strain.
TROUBLESHOOTING
- Reduced Suction: This can occur due to a kink or incorrect installation of ducting pipe.
- Rattling/noisy sound: Rattling noise can occur due to incorrect installation, wrong size ducting, use of flexi duct not pulled tight, kink in ducting,installed with a reducer, something has been dropped into the motor upon installation.
- Buttons melting/ lights falling out: This can occur due to the rangehood being installed too low, and is sitting too close to a cooktop.
Ovens
INSTALLATION TIPS
MAINTENANCE TIPS
- Burning smell occurring: Oil and grease build up on the elements from splattering during cooking. This can burn under high heat.
TROUBLESHOOTING TIPS
- Digital clock/timer won’t start after power outage or tripped power. Digital clocks need to be set before operating the oven.
- Manual knob controls won’t start: All 3 knobs need to be set to operate the oven.
- Oven door not closing completely/properly: This can occur when the oven door is used as a shelf when removing dishes from the oven, when things a rested on the door when being removed can cause the hinges to bend backwards causing them to stretch and become damaged.
Cookers
Dishwashers
MAINTENANCE TIPS
- Use stainless steel cleaners: Do not use harsh chemical cleaners as they can actually cause corrosion. Cleaners with chlorine or ammonia such as bleach will corrode the stainless steel. Even contaminated sponges and cloths can have the same affect. Ensure frequent cleaning as food residue left for extended periods can also cause this. However, do not use steel wool or any other similar items as they leave particles and will scratch the stainless steel. Steel wool and other abrasive cleaning pads can also lead to rusting of the stainless steel. Clean the product carefully with a damp cloth or warm soapy water as needed, wiping in the same direction as the grain of the stainless steel.
- Certain locations, such as areas with sea air can cause erosion of the stainless steel.
TROUBLESHOOTING TIPS
- Not washing properly: Make sure to be using a longer length cycle for heavy soiled loads, as the shorter cycles do not reach as hot in temperature. Make sure the soap dispenser is not blocked by any dishes or cutlery, as this can stop the tablets from being released during the cycle. Make sure the dishwasher is loaded correctly, according to the manual, and not over loaded.
- Not draining: Blockage in filter in the bottom of dishwasher. Make sure to always scrap plates before loading into the dishwasher. Frequently remove the filter in the bottom of the dishwasher and clean out any debris build up.
- Not drying: Make sure to regularly top up the rinse aid. Make sure not to use the shorter wash cycles as the water doesn’t heat up to a hotter temperature. Make sure to turn on the extra drying function when setting up the cycle. Make sure not to put plastic dishes, cutlery, utensils in the dishwasher as they hold the moisture in the dishwasher. Also, try opening the door at the end of the cycle which let’s steam escape and take a lot of the moisture out of the machine. Also, make sure that any spoons on the top cutlery tray and positioned on their side, as if they are laying facing up ways this allows the spoons to catch water, keeping moisture in the machine at the end.
Microwaves
INSTALLATION TIPS
MAINTENANCE TIPS
TROUBLESHOOTING TIPS
Microwave is not heating: make sure the door is closed properly.
- Sparking during use: This is caused by metal or metalic objects in the microwave. Metal cannot be in the microwave when used on any setting other than ‘Grill’. In the normal setting, make sure to remove the wire grill rack. In the compact series models make sure to remove any wire racks and side rails when using any setting other than ‘Grill’.
- Steam on the inside of door after use: This is normal, steam will come from the food while cooking. Most will escape from the air vents although some may accumulate on any cooler places, such as the door.
- Microwave glass plate is making a noise when in operation: There could be a buildup of debris on the rollers under the plate or on the bottom of the microwave.
Sinks
INSTALLATION TIPS
- Do not cut any bench without measuring physical product: Sinks are sourced from multiple local suppliers. Sizes may differ. We are not be liable for any benchtops that have been cut incorrectly.
MAINTENANCE TIPS
- Use stainless steel cleaners: Do not use harsh chemical cleaners as they can actually cause corrosion. Cleaners with chlorine or ammonia such as bleach will corrode the stainless steel. Even contaminated sponges and cloths can have the same affect. Ensure frequent cleaning as food residue left for extended periods can also cause this. However, do not use steel wool or any other similar items as they leave particles and will scratch the stainless steel. Steel wool and other abrasive cleaning pads can also lead to rusting of the stainless steel. Clean the product carefully with a damp cloth or warm soapy water as needed, wiping in the same direction as the grain of the stainless steel.
- Certain locations, such as areas with sea air can cause erosion of the stainless steel.
TROUBLESHOOTING TIPS
- Rust starting to appear in sink: It is commonly caused by the chemicals used during installation of the splash backs during the building/renovation process. Please ensure sinks are covered during the installation of any splash backs.
- Scratches appearing in stainless steel sinks: This is normal wear and tear. Don’t panic when they first start to appear, over time they may fade and blend and become less noticeable.
- Granite sinks discolouring: This can occur due to calcium build up from the tap water. This can be stopped with making sure the sink is wiped dry with a microfiber cloth between uses. Also, oiling the sink every few months will help maintain the colour of the granite.
- Sink plug no longer stops water from draining out of the sink: Ball bearing may have fallen out of the bottom of the plug due to wear and tear over time. Replacements can be purchased from us.
Tap Mixers
INSTALLATION TIPS
MAINTENANCE TIPS
TROUBLESHOOTING TIPS
- Issues with water pressure: new build homes debris can get into the water pipes which can catch in the mixer cartridges and filter in the nozzles, which can affect the water pressure
- Pull out hose won’t retract: upon installation, if the plumber does not position the weight on the hose correctly, this will not allow the hose to retract into the mixer. This can also occur if there is a shelf under the sink which the hose can catch on, stopping it from retracting.
- Handle/lever loose: there is a screw underneath which can be tightened with an Allen key. If the screw has been lost, please contact us and we will send out a replacement.